Terms And Conditions

Pricing

  • Initial Remedial Massage consultations are 60 minute massages with an additional consult, and involves client intake form, initial assessment and massage treatment.
  • Subsequent/regular Remedial Massage appointments can be booked at 45, 60, 75 or 90 minutes.
  • Dry Needling appointments start with a minimum of 45 minute booking (including massage post needling).
  • No additional costs for cupping or dry needling during appointments                       
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Bookings

An online booking system has been setup so you can pick a preferred time that suits you.
  • Bookings can be made in advance up to 3 months.
  • You will receive an email notification of your booking date and time and some helpful information
  • On your booking confirmation email there is also a link to cancel your appointment up to 48 hours in advance
  • You will also receive a SMS reminder 48  hours prior to the appointment
  • Please be considerate of your therapist and arrive on time at your appointment
  • In some instances appointments are scheduled close together and no additional time can be allowed for late arrivals
  • All Remedial Massage appointment times include assessment and treatment plan reviews.
  • All appointment times include any post appointment stretches etc.

Cancellation

  • Any appointment rescheduling/changes between 24-48 hours prior to your appointment will incur a $25.00 fee on your next appointment booking. Repeated rescheduling/changes/cancellations may result in a full appointment fee as a non refundable deposit in order to secure your next appointment.
  • Cancellation of appointments under 24 hours will incur a full fee payment of that appointment at your next appointment* 
  • If you do not show up for your appointment, you will incur a 100% fee of the booked treatment.
  • A message bank service is setup to allow you to leave a message when cancelling your appointment. This will record the time you called, your number (unless a private number) and your message.  Please leave your name and appointment date/time and your cancellation information.
* Unforeseen circumstances (eg. Family tragedy, illness, redundancy, accident etc) will be taken into account and cancellation charge will be reviewed by your Remedial Massage Therapist. 

GIFT VOUCHERS

  • Gift Vouchers are non refundable.
  • Gift Vouchers cannot be redeemed for cash.
  • No discounts apply when purchasing or redeeming vouchers (unless a special offer is available when purchasing the gift voucher).   You are unable to apply a birthday discount off a gift voucher redemption.
  • Gift vouchers have a six (6) month expiry and are void once the expiry date passes.
  • You may extend your gift voucher expiry date by $10 per month, paid prior to your treatment at your appointment.